Frequently Asked Questions
Everything you need to know about shopping with Al Aqsa.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within the region, while international orders may take 7-14 business days depending on the destination.
How can I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and accompanied by the original receipt for a full refund or exchange.
Which payment methods do you accept?
Al Aqsa accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How do I ensure I am choosing the correct size?
Please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.