Returns & Exchanges
At Al Aqsa, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing